Maybank

Maybank, one of Southeast Asia’s leading banking groups, offers a comprehensive range of financial services to its vast clientele. Central to its digital offerings is Maybank2u, an online banking platform that provides users with seamless transaction capabilities and account management. Complementing this is MAE (Maybank Anytime, Everyone), an innovative mobile wallet and banking solution, further enhancing the digital banking experience for users by integrating payments, transfers, and a variety of financial tools. Together, these platforms underscore Maybank’s commitment to modern, user-friendly banking. Below are some of the most frequently asked guides and “how-tos” related to their services.

Mobile App Experience (M2U or MAE)

Seamless experience for checking balances, making transfers, or using integrated payment systems like Maybank Apple Pay.

Account Management

Account Overview: A glance at account balances and transaction history.

Check Account Number: Especially when sharing banking details.

Update Phone Number: Essential for OTPs or transaction alerts.

Add/Remove Favourite Account: For frequent transactions.

Transfers & Payments

Funds Transfer: Within the bank and to other banks, including IBG transfers.

Bill Payments: For utilities, credit cards, and other services.

QR Payments: The convenience of QR code payments.

Change Limit: Adjusting daily transaction limits.

Cannot Transfer: Solutions for transfer issues due to limits or restrictions.

Card Management

Lost Card Reporting: Reporting and blocking lost or stolen cards.

Change Debit Card: Requesting a new or replacement card.

Financial Information & Tools

Check Balance: A primary function users often seek.

Get Statement & Receipt: Access to transaction records and monthly statements.

Check Floating Money: Understanding pending transactions or holds.

Personal Financial Management Tools: Insights into spending habits and budgeting.

Cultural Features

Change Duit Raya: Sending electronic money gifts during festivals, especially relevant in Malaysia.

Security & Access

Unable to Login & Login Expired: Solutions to login issues.

Account Blocked: What to do if an account is temporarily blocked.

Multi-factor Authentication: Ensuring account safety.

Customer Service

Users search for ways to report issues, make inquiries, or get assistance, whether through chat, email, or phone.

Business & Advanced Features

Business Accounts: Features for entrepreneurs, from payroll to invoicing.

Investment Services: Access to portfolios, stock market updates, and trading.

Miscellaneous

Cancel Auto Debit: Managing and canceling scheduled payments.

Login Issues: Solutions to problems like session timeouts or incorrect credentials.