SAJ Online

Ranhill SAJ Sdn Bhd is a subsidiary of Ranhill Utilities Berhad and operates as an integrated water supply company in Malaysia in the state of Johor. The company is engaged in the process of water treatment and distribution, ensuring the provision of treated water to consumers. The consumers can manage their water services using SAJ online platform.

What is SAJ Online?

SAJ Online is an online platform developed by Ranhill SAJ. This platform allows customers to access a wide range of services and information related to their water supply, check Ranhill SAJ bill, and account management.

With SAJ Online, customers can log in SAJ portal and easily make SAJ online payments, request services, and stay updated on water-related announcements. This online platform aims to enhance the overall customer experience by providing a user-friendly and accessible interface for managing water services in Johor, Malaysia.

How to login SAJ Ranhill online customer portal?

To login SAJ Ranhill, visit the official website of Ranhill Syarikat Air Johor (SAJ)

  1. Visit
  2. Click Login button.
  3. You will be redirected to a new page.
  4. Login with your Username and Password.
  5. Enter Verification Code.
  6. Done.

Alternatively, you can click this direct link:

How to register SAJ Ranhill user account online?

To register an account on SAJ Ranhill, visit the official website of Ranhill Syarikat Air Johor (SAJ)

  1. Visit
  2. Look for the ‘E-Billing‘ icon, which will take you to the billing and payment section.
  3. Once you click on the ‘E-Billing‘ icon, you will be directed to the login section.
  4. Since this is your first time using the e-billing service, you need to register as a new user.
  5. To do this, click on ‘New User? Register Now‘.
  6. Provide all the requested details accurately, including your account number, name, identification card number, etc.
  7. You can leave the home/office telephone number blank and only fill in the mobile phone number.
  8. Double-check that all the information is correct, especially the account number, and click ‘SUBMIT‘.
  9. After submitting the registration, you will receive a confirmation email from SAJ.
  10. Check your email inbox, and if necessary, also check the promotion/spam section.
  11. Click on the section that says ‘Click Here‘ to confirm your email and link your account to SAJ’s system.
  12. It is crucial to click on ‘Click Here‘ to activate your account.
  13. Without activation, you will not be able to log into SAJ’s e-billing.
  14. Remember, you need to log in to check your SAJ Johor water bill online, so this step is essential.
  15. Upon clicking ‘Click Here‘ in your email, you will be directed to a registration form.
  16. Create a username and password that are easy to remember for future logins.
  17. Use your newly created username and password to log in again.
  18. You will then be directed to your SAJ account dashboard.
  19. In the ‘Outstanding Balance‘ section, you will find any outstanding amount or new bills.
  20. To make a payment, simply click the ‘Pay Now‘ button and proceed with an online transfer.
  21. Done

Why I cannot login SAJ online customer portal?

There could be several reasons why you are unable to login to the SAJ Ranhill portal. Here are a few possible explanations:

  1. Incorrect username or password: Double-check that you are entering the correct login credentials. Make sure the caps lock key is not turned on, as passwords are case sensitive.
  2. Account is locked or deactivated: If you have entered incorrect login details multiple times, your account may have been locked for security reasons. Contact the SAJ Ranhill support team to reactivate your account.
  3. Technical issues: There might be temporary technical issues on the SAJ Ranhill portal or with your internet connection. Try logging in from a different device or clearing your browser cache and cookies.
  4. Expired password: If you have not changed your password for a long time, it might have expired. Try resetting your password through the “Forgot Password” option on the login page.
  5. Account suspension or termination: It is possible that your account has been suspended or terminated due to a violation of terms or policies. Contact SAJ Ranhill support for further assistance in such cases.

If none of these reasons apply or you are still facing issues, it is best to directly contact the SAJ Ranhill support team for personalized assistance in resolving the login problem.

What should I do if I forgot my SAJ Ranhill username or password?

If you forgot your SAJ Ranhill username or password, you can follow these steps to recover or reset them:

  1. Go to the SAJ Ranhill login page.
  2. Look for the “Forgot Username” or “Forgot Password” option and click on it.
  3. If you have forgotten your username, you will be prompted to enter the email address associated with your account. Enter the email address and follow the instructions provided to retrieve your username.
  4. If you have forgotten your password, you will be asked to enter your username or email address. Provide the required information, and an email will be sent to your registered email address with instructions on how to reset your password.
  5. Check your email inbox for a message from SAJ Ranhill. Follow the instructions provided in the email to reset your password.
  6. Create a new password, ensuring it meets the required criteria (usually a mix of uppercase and lowercase letters, numbers, and special characters).
  7. Once you have successfully reset your password, you can use the new password to log in to your SAJ Ranhill account.

If you are still facing issues recovering or resetting your username or password, it is recommended to contact the SAJ Ranhill customer support for further assistance.

How to contact SAJ Ranhill customer service?

To contact SAJ customer service, you can contact them through various channels. One option is to visit their physical address at Ranhill SAJ Building at Jalan Garuda in Larkin, Johor Bahru, Johor.

Another convenient way to contact them is by dialling their phone number, 1-800-88-7474.

24 thoughts on “SAJ Online”

  1. SAJ..pls do not keep your customers in the dark when your servers are down or under maintenance. Please do an announcement on when the servers will be up and running because SAJ like any other utility companies have their corporate responsibility to consumers.

    • High tariff on water bill compared to other utility companies. Supplying bad water quality since the beginning. Always having broken pipe & water disruption. Plenty of an old & rusty underground pipe. Lack of an announcement and notice, either water or server disruption. No wonder, their server, service & responsibility to consumer was very bad.

  2. nak cek bill kat kg. still x blh bukak online bill. apa la buat system yg menyusahkan. patut menambah baik. ni langsung x blh open.more 2 week dh ni. lambat kang dtg potong

  3. Minimum charges RM7 is too high if the house is empty. Apps also slow and always problem to login. Very troublesome. Please reconsider the minimum charges and please improved on the apps.

  4. 1) Why I am unable to login my account more than 2 weeks?
    2) Requesting for bills in the care line email also do reply…..pls help.

    We need bills for the properties listed below:
    Location Account number
    1) G18 Pinggiran Senibong 82386439-R6294182
    2) G19 Pinggiran Senibong 82386439-R6294191
    3) G33 Pinggiran Senibong 82386439-R6294324
    4) G35 Pinggiran Senibong 82386439-R6294333
    5) B15-04 The Sky Service Apartment 82366439-N8205033
    6) B17-04 The Sky Service Apartment 82366439-N8205113
    7) 16 (PTD 144941 Jln Pinggiran 3/3 82366439-N8096829

    thank you.

  5. I have been trying to pay my water bill for two months.
    I am unable to login online account….!
    What’s going on? How to pay the fee?
    I want an answer. Otherwise I will take this matter to the media.
    It looks like a management that is not responsible at all.

  6. What the hell, why can’t access the MySAJ and website for such long period? Anyone working there now? Look like no government at all.



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