SAJ Online

SAJ Online is an online platform developed by Ranhill SAJ, Syarikat Air Johor, to provide customers with a convenient and efficient way to manage their water services. This platform allows customers to access a wide range of services and information related to their water supply, check Ranhill SAJ bill, and account management.

With SAJ Online, customers can log in SAJ portal and easily make SAJ online payments, request services, and stay updated on water-related announcements. This online platform aims to enhance the overall customer experience by providing a user-friendly and accessible interface for managing water services in Johor, Malaysia.

How to login SAJ Ranhill online customer portal?

To login SAJ Ranhill, visit the official website of Ranhill Syarikat Air Johor (SAJ)

1. Visit https://ranhillsaj.com.my/.
2. Click Login button.
3. You will be redirected to a new page.
4. Login with your Username and Password.
5. Enter Verification Code.
6. Done.

Alternatively, you can click this direct link: https://ebilling.ranhillsaj.com.my/ebilling_live/Login.aspx

How to register SAJ Ranhill user account online?

To register an account on SAJ Ranhill, visit the official website of Ranhill Syarikat Air Johor (SAJ)

1. Visit https://ranhillsaj.com.my/
2. Look for the ‘E-Billing‘ icon, which will take you to the billing and payment section.
3. Once you click on the ‘E-Billing‘ icon, you will be directed to the login section.
4. Since this is your first time using the e-billing service, you need to register as a new user.
5. To do this, click on ‘New User? Register Now‘.
6. Provide all the requested details accurately, including your account number, name, identification card number, etc.
7. You can leave the home/office telephone number blank and only fill in the mobile phone number.
8. Double-check that all the information is correct, especially the account number, and click ‘SUBMIT‘.
9. After submitting the registration, you will receive a confirmation email from SAJ.
10. Check your email inbox, and if necessary, also check the promotion/spam section.
11. Click on the section that says ‘Click Here‘ to confirm your email and link your account to SAJ’s system.
12. It is crucial to click on ‘Click Here‘ to activate your account.
13. Without activation, you will not be able to log into SAJ’s e-billing.
14. Remember, you need to log in to check your SAJ Johor water bill online, so this step is essential.
15. Upon clicking ‘Click Here‘ in your email, you will be directed to a registration form.
16. Create a username and password that are easy to remember for future logins.
17. Use your newly created username and password to log in again.
18. You will then be directed to your SAJ account dashboard.
19. In the ‘Outstanding Balance‘ section, you will find any outstanding amount or new bills.
20. To make a payment, simply click the ‘Pay Now‘ button and proceed with an online transfer.
21. Done

Why I cannot login SAJ online customer portal?

There could be several reasons why you are unable to login to the SAJ Ranhill portal. Here are a few possible explanations:

1. Incorrect username or password: Double-check that you are entering the correct login credentials. Make sure the caps lock key is not turned on, as passwords are case sensitive.
2. Account is locked or deactivated: If you have entered incorrect login details multiple times, your account may have been locked for security reasons. Contact the SAJ Ranhill support team to reactivate your account.
3. Technical issues: There might be temporary technical issues on the SAJ Ranhill portal or with your internet connection. Try logging in from a different device or clearing your browser cache and cookies.
4. Expired password: If you have not changed your password for a long time, it might have expired. Try resetting your password through the “Forgot Password” option on the login page.
5. Account suspension or termination: It is possible that your account has been suspended or terminated due to a violation of terms or policies. Contact SAJ Ranhill support for further assistance in such cases.

If none of these reasons apply or you are still facing issues, it is best to directly contact the SAJ Ranhill support team for personalized assistance in resolving the login problem.

What should I do if I forgot my SAJ Ranhill username or password?

If you forgot your SAJ Ranhill username or password, you can follow these steps to recover or reset them:

1. Go to the SAJ Ranhill login page.
2. Look for the “Forgot Username” or “Forgot Password” option and click on it.
3. If you have forgotten your username, you will be prompted to enter the email address associated with your account. Enter the email address and follow the instructions provided to retrieve your username.
4. If you have forgotten your password, you will be asked to enter your username or email address. Provide the required information, and an email will be sent to your registered email address with instructions on how to reset your password.
5. Check your email inbox for a message from SAJ Ranhill. Follow the instructions provided in the email to reset your password.
6. Create a new password, ensuring it meets the required criteria (usually a mix of uppercase and lowercase letters, numbers, and special characters).
7. Once you have successfully reset your password, you can use the new password to log in to your SAJ Ranhill account.

If you are still facing issues recovering or resetting your username or password, it is recommended to contact the SAJ Ranhill customer support for further assistance.

How to contact SAJ Ranhill customer service?

To contact SAJ customer service, you can contact them through various channels. One option is to visit their physical address at Ranhill SAJ Building at Jalan Garuda in Larkin, Johor Bahru, Johor.

Another convenient way to contact them is by dialling their phone number, 1-800-88-7474.