How to Check Indah Water Account Number

The Indah Water Konsortium (IWK) account number is a unique identifier assigned to each customer or premises receiving sewerage services from IWK. This number is used to track the account’s billing and payment history, as well as other interactions with IWK.

But how to check Indah Water account number? How to get Indah Water account number? It’s typically found on your sewerage service bill or any other official communication from IWK. There are also few methods to check your Indah Water account number quickly and efficiently.

How to check Indah Water account number?

Here’s how you can find or use your IWK account number:

On Your IWK Bill

Your IWK account number is usually listed on your sewerage bill. It should be located at the top or near the top of the bill, often next to your name and address.

IWK Online Portal

If you have registered on the IWK online portal, you can log in and view your account number on your account profile or billing statement.

IWK Customer Service

If you can’t find your account number, you can contact IWK customer service for assistance. The contact number provided on the IWK portal is 03-2083 2828, and you can provide your premises address to obtain your Sewerage Account Number.


When registering on the IWK online portal, you’ll need your Sewerage Account Number along with other personal details to complete the registration.

IWK account number is important to manage your account, checking your bills, and making payments for the sewerage services provided by Indah Water Konsortium.

How do check my Indah Water bill?

To check your Indah Water bill online, you need to visit the official Indah Water Konsortium (IWK) website. Go to to ‘E-Services‘ from the top menu, then select ‘Check Your Bill‘. You’ll be redirected to the e-Bill page where you can enter your account number, found on your bill statement, and click ‘Submit‘.

You can register on the e-bill portal to view your bill, or use the Indah Water eSWAP mobile app to check your account balance and bill. For a more detailed bill statement, logging in to your online account on the IWK website under ‘Account Statement‘ will provide the necessary information.

How do I pay my Indah water bill?

To pay your Indah Water Konsortium (IWK) bill in Malaysia, you can follow these steps:

  1. Online banking: You can pay your bill through your preferred bank’s. Log in and add Indah Water Konsortium as a biller/payee. Use your IWK account number as reference and complete the transaction.
  2. JomPAY: You can use JomPAY to pay through your online banking portal or mobile banking app. Use the IWK Biller Code (3608) and your IWK account number as the reference number.
  3. IWK e-Bill: Register for an IWK e-Bill account on the IWK website ( You can login and pay your bill using a card.
  4. IWK Customer Service Counter: Visit any IWK customer service counter and pay your bill in cash, by cheque, or using a card.
  5. Auto debit: Register for an auto-debit service by filling out the auto-debit form available on the IWK website and submitting it to your nearest IWK office.

Remember to keep the receipt or confirmation details for each payment as proof of your transaction.

Do we need to pay Indah water bill?

Yes, if you live in Malaysia and use the public sewage system, you must pay the Indah Water Konsortium (IWK) bill. Indah Water Konsortium is responsible for operating and maintaining the public sewage system in Malaysia, and regular pay for their services is required for continued use.

Who pays Indah Water bill by tenant or owner?

To decide who pays Indah Water bill, t depends on the agreement between the tenant and the owner. In some cases, the owner might include the Indah water bill in the rent, while in other cases, the tenant might be responsible for paying it separately. It’s important to clarify these details in the rental agreement before signing it.

How can I contact Indah Water?

You can contact Indah Water Konsortium (IWK) through the following channels:

  1. Phone: You can call their Customer Service line at 1-800-88-5252 (toll-free) within Malaysia.
  2. Email: Send an email to [email protected].
  3. Website: Visit their website at and use the ‘Contact Us‘ form.
  4. Social Media: You can reach out to them on their social media platforms such as Facebook and X.
  5. Mail: Send a letter to their headquarters at the following address:
    Indah Water Konsortium Sdn Bhd,
    Level 4, Block J, Pusat Bandar Damansara,
    50490 Kuala Lumpur, Malaysia.
  6. Visit their Regional/Branch Offices: Locate the nearest IWK office and visit them in person. You can find their office addresses on their website.
Categories IWK

1 thought on “How to Check Indah Water Account Number”

  1. whom it may concern,
    My mother-in-law today receive a whatsapp message(601131561566),Information content says she havent pay water,beacuse my mother in law said she never live and stay at this address.How can I check with this indah water account?

    Here is the message that she received,




    Please email me let me know more information, thanks.


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