The telecommunications industry in Malaysia is highly competitive, with many players vying for a share of the market. Celcom Axiata Berhad is one such player, offering its customers a range of mobile services.
However, there have been increasing complaints about the speed and reliability of the Celcom network, particularly in terms of internet connectivity. Numerous reports have surfaced regarding slow download and upload speeds, as well as frequent disruptions to the service. These issues have left many users frustrated and dissatisfied with the quality of service provided by Celcom.
Why Celcom Internet line slow
Why is Celcom line so slow?
Here are some reasons why Celcom Internet is painfully slow:
- The sluggish performance of the Celcom network can be attributed to a range of factors, including network congestion, technical glitches, and inadequate infrastructure.
- Network congestion refers to the high demand for data usage at peak times, which can overwhelm the network and cause slow speeds.
- Technical glitches may arise from software or hardware issues in the system that affect network performance.
- Inadequate infrastructure involves insufficient investment in the physical components of the network such as towers, cables, and antennas.
- In addition to these factors, other external conditions can also impact Celcom’s performance.
- Weather conditions such as heavy rain or strong winds can interfere with signal strength resulting in slower speeds or signal loss.
- The distance between users and cell towers is another factor affecting speed as it determines how much signal power reaches users’ devices.
- Proper maintenance of equipment is also essential to ensure stable connectivity by preventing equipment breakdowns that could lead to service disruption.
- Overall, resolving these issues requires significant investments in infrastructure upgrades coupled with regular maintenance checks to provide better quality services to customers.
What happen to Celcom line?
Recent network performance issues today may have led to a significant degradation in data transfer rates for Celcom users.
These issues could be due to various factors such as network congestion, infrastructure limitations, or technical glitches.
However, Celcom may not released any official statement regarding the exact cause of this problem.
Users experiencing slow internet speeds on their devices have reported frustration and inconvenience. This can negatively impact productivity and daily activities that depend on a stable internet connection.
It remains unclear when Celcom will resolve these issues, but it is important for them to address the situation promptly to regain customer trust and satisfaction.
How fast is Celcom high-speed Internet?
Celcom offers high-speed internet through its 4G and 5G networks.
The 4G network provides speeds up to 100 Mbps, but actual speeds may vary depending on factors such as location, network congestion, and device capabilities.
Celcom is currently in the process of rolling out its 5G network, which promises speeds of up to 10 Gbps.
However, 5G coverage may be limited initially and will expand over time as the network infrastructure is deployed. Keep in mind that actual 5G speeds may also vary depending on several factors.
Is Celcom faster than Maxis?
It is difficult to definitively say if Celcom is faster than Maxis, as network speeds can vary greatly depending on factors like location, network congestion, and device capabilities. Both Celcom and Maxis have been investing in their 5G infrastructure, but the actual speeds experienced by users will depend on these factors. It is best to check independent network speed tests and coverage maps to determine which provider offers the best performance in your specific area.
Is Celcom faster than Digi?
It is difficult to definitively say if Celcom is faster than Digi, as network speeds can vary depending on factors such as location, device, and network congestion. Both companies are now merged under CelcomDigi, which may lead to improvements in their network infrastructure and coverage.
Regarding 5G, it is still in the early stages of rollout in Malaysia.
As Celcom and Digi are now part of the same company, they will likely collaborate to build a stronger 5G network.
It is essential to keep an eye on network performance data and user experience reports to better understand which provider has faster speeds in specific locations.
How do I complain to Celcom about line problem?
To complain to Celcom about a line problem, follow these steps:
- Gather information: Note down the details of the line problem you are experiencing, such as the nature of the issue, the location, the time it occurs, and how long it has been happening.
- Contact Celcom Customer Care: You can reach out to Celcom Customer Care through the following channels: a. Phone: Call Celcom Customer Care at 1111 if you’re calling from a Celcom number, or dial +6019-601 1111 if you’re calling from a non-Celcom number. Operating hours are from 8 am to 10 pm daily. b. Live Chat: Visit the Celcom website (www.celcom.com.my) and click on the “Chat with Us”button. This will open a live chat window where you can speak to a customer service agent. c. Email: Send an email with your complaint details to [email protected]. d. Social Media: You can also reach out to Celcom on their official Facebook or Twitter pages by sending a direct message with your complaint.
- Provide your details: When contacting Celcom, make sure to provide your name, contact number, and Celcom account number (if applicable) so they can easily assist you with your complaint.
- Explain the issue: Clearly explain the line problem you are facing, providing all the relevant details you gathered earlier.
- Follow up: After submitting your complaint, make sure to follow up with Celcom if the issue is not resolved within a reasonable time frame. Keep a record of all your communications with the company in case you need to escalate the matter further.
Remember to be polite and patient when dealing with customer service representatives, as they are there to help you resolve your issue.