Unifi is a service provided by Telekom Malaysia, catering to both residential and business customers by offering Internet access, VoIP, and IPTV. It operates through an optical fibre network, employing Fiber to the Home (FTTH) technology for individual housing units and VDSL2 for high-rise buildings. Owned by telecommunications giant Telekom Malaysia, Unifi is noted for its speed and reliability, surpassing its predecessor, Streamyx. It’s the pioneer in utilising fibre optic broadband infrastructure in Malaysia, also known as High-Speed Broadband Access (HSBA), which enables high-speed internet and vast network coverage.
Unifi provides broadband services for individuals, homes, and enterprises and offers various business packages. They claim to have the “widest Network Infrastructure in Malaysia” with better and faster speeds, unlimited quota and exceptional customer support. Unifi has updated its offerings to include 1Gbps and 2Gbps home fibre broadband plans, significantly enhancing the speed from the previous cap of 800Mbps.
How to Contact Unifi Customer Service?
For customer service, Unifi provides multiple channels for support. They offer a live chat feature available 24/7 for any inquiries customers might have. If customers experience network problems with their Unifi Home or Unifi Mobile, they can fill out a Service Request form on Unifi’s official website. The live chat service operates from Monday to Sunday, 9 am to 11.30 pm (GMT+8), where customers can get assistance with various concerns including online subscriptions.
For Unifi technical assistance, Unifi has a hotline (TM100) that operates daily from 8:00 a.m. to 10:00 p.m. For inquiries regarding products & services, order management, and billing, the hotline is available from 8.00 a.m. to 5.30 p.m. daily.
Customer service in Unifi is known by many names, including “helpline,” “careline,” “support line,” “service desk,” “help desk,” “customer care,” “customer support,” “technical support,” “customer assistance,” “information centre,” and “contact centre.” Each term may suggest different types of help, from technical issues to general support.