How to Downgrade Unifi Plan

Downgrading a Unifi plan involves changing your current Unifi package to a more cost-effective one with fewer features. This process is usually requested by customers who feel that their current package offers more than they need, leading to unnecessary costs.

The downgrade process can be done by yourself or by Unifi’s customer service. It may require specific procedures to be followed for a successful transition.

Can I downgrade my Unifi plan?

Yes, as a Unifi Home customer, you can upgrade or downgrade your plan anytime at your convenience. Depending on your usage requirements, the options range from higher-speed packages to lower ones.

However, it’s essential to note that your choice may result in a new contract period. This could be the case if the new package offers added benefits like a new device, a discounted price, or any other value-added service, irrespective of whether you are within or beyond the current contract period.

Will I be penalised for upgrading or downgrading the Unifi plan during the contract?

If you are currently within the contract period of your Unifi Home plan and wish to upgrade to a new one, you can tell me that no penalty charges will be imposed. However, just so you know, any change of plan might come with a new 24-month contract, subject to the package you select.

How to downgrade Unifi plan?

Upgrading or downgrading your Unifi Home plan has been made easy and accessible. You can make these changes online by logging into your Self-care account on

Alternatively, you also have the option to visit any TMpoint outlets nationwide. Please feel free to call the TM Contact Centre for help if you prefer to speak to a representative.

Can I still use the Unifi TV Media Box after changing my plan?

If you are an existing Unifi Home subscriber with a Unifi TV media box and wish to change your plan, you can continue to enjoy the Unifi TV content.

This is provided that you subscribe to any Unifi TV packs, such as Aneka Plus, Ruby Plus, Varnam Plus, or the Ultimate pack. Hence, even with a plan change, your entertainment experience remains uninterrupted.

Why do I need to downgrade my Unifi plan?

There could be several reasons why you might consider downgrading your Unifi plan:

  1. Cost Savings: If you find that you’re not fully utilizing the services or features of your current plan, downgrading to a cheaper plan can help you save money.
  2. Limited Usage: If you’re not using the internet heavily for activities such as gaming, streaming, or large downloads/uploads, a lower-speed plan might serve your needs without any noticeable difference.
  3. Change in Household: If fewer people are using the internet in your home now, you may not require as much bandwidth as before.
  4. Budget Constraints: If you’re looking to cut costs in your monthly budget, downgrading your internet plan can be one place to save.

Remember to consider your internet needs before downgrading to ensure the lower plan still fulfills your requirements.

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