Celcom prepaid balance refers to the amount of credit or money available in a Celcom prepaid account.
This balance can be used to make calls, send messages, and access the internet.
Celcom offers various prepaid plans with different rates and benefits, and users can top up their balance through various channels such as online banking, physical top-up cards, and mobile apps.
Users can also check their balance and usage history through the Celcom app or by dialing a USSD code.
It is important to maintain a sufficient balance to avoid service disruptions and to enjoy uninterrupted connectivity.
How do I check my Celcom Prepaid credit balance?
You can check your Celcom Prepaid credit balance by dialling *122# and selecting ‘Check Balance’ from the main menu.
You can also check your credit balance by sending a text message with the word ‘BAL’ to 2888.
How do I check my Celcom Prepaid data balance?
To check your Celcom Prepaid data balance, you can:
1. Dial *118# and select “Check Balance” from the menu. Your data balance will be displayed on the screen.
2. Download the Celcom Life app from the App Store or Google Play Store. Log in to your account and your data balance will be displayed on the home screen.
3. Send an SMS with the keyword “BAL” to 2888. You will receive a reply with your data balance.
4. Call the Celcom customer service hotline at 1111 and follow the instructions to check your data balance.
How long does Celcom Prepaid last?
Celcom Prepaid validity depends on the specific plan and the amount of credit you have purchased.
Generally, the validity period can range from 1 day to 365 days.
To find the exact validity period for your plan, you can refer to the information provided when you purchase the plan or check your account details through the Celcom website or app.
How do I check my Celcom account status?
You can check your Celcom account status by logging into your Celcom account on their website or mobile app.
You can contact Celcom customer service for assistance.
How do I contact Celcom Customer Service?
You can contact Celcom Customer Service through the following channels:
1. Celcom Hotline: Dial 1111 from your Celcom mobile phone or 1300 111 000 from any other phone.
2. Celcom Live Chat: Visit the Celcom website and click on the Live Chat icon to chat with a customer service representative.
3. Celcom Email: Send an email to [email protected].
4. Celcom Social Media: Reach out to Celcom on their social media platforms such as Facebook, Twitter, and Instagram.
5. Celcom App: Download the Celcom Life app and use the in-app chat feature to contact customer service.