Coway Malaysia is the Malaysian branch of Coway Co., Ltd., a company originally from South Korea that specializes in home and health appliances. The company is known for its range of products that include water purifiers, air purifiers, bidets, and water softeners, among others. Coway is recognized for its emphasis on research and development, producing advanced and innovative products intended to improve the quality of life and health of its customers.
Coway has established a presence in Malaysia, with a reputation for providing high-quality water and air purifiers and exceptional customer service. The company offers installation, maintenance, and repair services for its products. It often includes these as part of a customer subscription or rental service. Coway Malaysia also adapts to the local market by offering customer support and services tailored to Malaysian consumers, such as the Careline and online enquiry form for assistance with their products and services.
Coway Customer Service
Coway Malaysia provides customer service through a toll-free Careline at 1800-888-111, available Monday to Friday from 9 am to 8 pm and on Saturdays and Sundays from 9 am to 4 pm. The service is closed on public holidays. Customers can also submit inquiries through an online form on the Coway Malaysia website for various concerns, including sales and promotions, product questions, service package renewals, and product service and maintenance.
Customer service in Coway is known by many names, including “helpline,” “careline,” “support line,” “service desk,” “help desk,” “customer care,” “customer support,” “technical support,” “customer assistance,” “information centre,” and “contact centre.” Each term may suggest different types of help, from technical issues to general support.