Astro is a player in the Pay TV market in Malaysia, offering a range of TV packages, including local and international channels. The platform streams movies, series, sports, and children’s content through its satellite Pay TV service, making it a one-stop-shop for various entertainment needs.
Astro enjoyed a monopoly as Malaysia’s sole paid television operator until 2017 when Telekom Malaysia’s Unifi TV emerged as an alternative. This change happened because Astro’s 20-year exclusivity to provide Pay TV services via Satellite expired on February 28, 2017. Despite the emergence of competitors, Astro continues to dominate the Pay TV market in Malaysia alongside Unifi TV.
How to Contact Astro Customer Service?
Astro provides various channels for customer service in Malaysia to address the needs and concerns of its subscribers. They have a dedicated Help & Support Center that covers topics like account management, payment, TV box troubleshooting, and billing, among others.
For direct communication, customers can call the Astro Customer Service Hotline at 1-300-82-3838, which operates 24/7, ensuring assistance is available anytime. Customers can reach out to Astro’s customer service via other channels like an online form, social media, self-help resources, or by walking into an Astro Service Centre. They provide different contact numbers for IPTV and NJOI customer services, with daily operating hours from 9 a.m. to 9 p.m.
Customer service in Astro is known by many names, including “helpline,” “careline,” “support line,” “service desk,” “help desk,” “customer care,” “customer support,” “technical support,” “customer assistance,” “information centre,” and “contact centre.” Each term may suggest different types of help, from technical issues to general support.