PruBSN Touch Online

PruBSN Touch is a digital platform developed by Prudential BSN Takaful Berhad, a leading takaful company in Malaysia. This web-based application is designed to ease customers’ online management of their takaful plans. It enables automation of payments, ensuring that users remain fully protected without worrying about missing a payment. Through PruBSN Touch, customers can easily log in, download their Annual Statement and Family Takaful Contribution Statement, check protection information (E-Certificate), and make their Takaful contributions.

PruBSN Touch provides a secure environment for customers to automate their payments to eliminate the risk of missed payments and ensure continuous protection. The availability of multiple payment methods helps customers manage their takaful plans quickly and conveniently. Customers must log in to PruBSN Touch to get crucial documents for personal financial management and record-keeping.

The link to log in to PRUBSN Touch is

How to login PruBSN Touch?

To log in to PRUBSN Touch, follow these steps:

  1. Go to the official login page:
  2. If you have previously registered, use your credentials to log in.
  3. If you have forgotten your username or password, there’s a “Forgot Username / Password” link on the login page to assist you in recovering your account.
  4. If you are a new user, you need to register first by clicking on the “Register Now” link on the login page.
  5. Once registered, you can log in to your PruBSN Touch account using your email address.

Please make sure you follow the best security practices by not sharing your user ID and password with anyone, as advised on the login page.

How to pay PruBSN contributions online?

To make a payment to PruBSN contribution, follow the steps below :

  1. Click on or copy and paste the link into your web browser.
  2. Once the page loads, fill in the required details for validation purposes:
    • Proposal number/Certificate number
    • Participant NRIC number
    • Payment frequency
  3. After validation, fill in additional payment details such as:
    • Card holder relationship to the person covered
    • Purpose of payment
    • Contribution Amount to be paid
  4. Review all the information entered to ensure it’s accurate.
  5. Click on the submit or pay button to proceed with the payment.
  6. After successfully completing the payment, you should receive a confirmation message on the screen or via email.
  7. Check for a payment receipt or confirmation in your email or within your PruBSN Touch account history.

If you have any issues or need more help, please contact Prudential BSN Takaful’s customer service at +603 2775 7188 or via email at [email protected].

PruBSN Touch Features

Payment Automation

PruBSN Touch facilitates the automation of payments, ensuring users remain fully protected. This feature helps in averting any payment misses, thus ensuring continued coverage.

Takaful Certificate Management

Users can securely manage their takaful certificates anytime, anywhere through PruBSN Touch. This feature provides a convenient way to keep track of insurance policies and ensure they are up to date.

User Portal

PruBSN Touch is a portal for takaful participants, allowing them to check their takaful certificates. It is a one-stop platform for users to manage their takaful contributions and related information.

Payment Methods

Call to Pay

Users can make payment contributions by calling the Customer Service Centre. A structured step-by-step process is provided for making payments via a call, including language selection and identifying oneself before proceeding to payment.

Internet Banking

Payments can also be made through various online banking platforms. Some of the supported banks include Maybank2u, CIMB Clicks, Affin Online, Bank Islam, My BSN, and iRakyat.

Branch Visit

Users have the option to visit PruBSN branches to make their payments. Payments can be made via cash, cheque, or credit card during a branch visit.


Secured Web-based Application

PruBSN Touch is a secure web-based application that protects users’ information and transactions, ensuring a safe environment for managing payments and takaful certificates【5†source】.


Anytime Access

PruBSN Touch provides 24/7 access allowing users to manage their payments and takaful certificates anytime they wish.

Anywhere Access

With its web-based platform, PruBSN Touch can be accessed from anywhere, allowing users to manage their insurance needs on the go.

User Account Management

Account Reactivation

If a user does not log in to their PruBSN Touch account for 365 days, the account will be automatically deactivated. However, it can be reactivated by contacting the Customer Service Centre or by visiting any PruBSN branch.

Automated Account Deactivation (after 365 days)

Accounts are set to automatically deactivate after a period of 365 days of inactivity as a measure to maintain account security.


With PruBSN Touch by Prudential, customers can conveniently manage their takaful (Islamic insurance) plans. If you need help, users can contact Prudential BSN Takaful’s customer service.


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