MAYA UM: Login Portal

MAYA is the Universiti Malaya Academic Portal designed to enhance the academic experience for students and staff of the Universiti Malaya (UM). This new academic portal system replaced the previous MyUM Student portal. Through MAYA, you can perform student admission, check registration schedule for Postgraduate and Undergraduate, check exam results, enroll and register to desired course for that semester and many more.

The MAYA UM portal has a dedicated username system for students, which recently underwent a change effective from 17 June 2023. It transitioned from a format of “[email protected]” to “[email protected]”. The portal is managed by the Academic Administration and Services Department at Universiti Malaysia.

What are the features of MAYA UM to students?

MAYA UM portal has a lot of features that can be accessed online. The importance of the MAYA UM academic portal to Universiti Malaya students are as follows:

Centralized Academic Management

MAYA UM serves as a centralized platform for managing various academic-related tasks, as it’s the official academic portal for the Universiti Malaya students.

Course Registration

The portal facilitates course registration, allowing students to enroll in desired modules each semester.


MAYA UM academic portals facilitate communication between students, faculty, and administrative staff.

Resource Accessibility

Through the MAYA UM portal, students can access essential academic resources.

Administrative Processing

MAYA UM portal also streamlines various administrative processes.

User Authentication

The portal has a dedicated username system for students, ensuring secure access to academic resources. Students are required to log in to access all the features.

How to login Maya UM Portal via

To log into Maya UM (University of Malaya) portal via, follow these steps:

  1. Open your preferred web browser and go to
  2. You will see a login box on this page.
  3. If you don’t, you may need to disable your browser’s pop-up blocker or try a different browser.
  4. In the login box, enter your username and password.
  5. Your username is typically your student id, staff id, or the initials of your full name.
  6. After you have inputted your details, click on the ‘Log In‘ button.
  7. Once logged in, you will be able to access various features and services provided by the University of Malaya.
  8. Done

Remember to keep your login details secure and confidential. If you forget your password or have trouble logging in, look for a “Forgot Password” link on the login page or contact the university’s IT department for assistance.

Why I cannot login MAYA UM portal at

Here are some of the possible reasons that you cannot login MAYA UM portal:

Incorrect Login Credentials

You might have entered the wrong username or password. Ensure you enter the correct details.

Account Suspension

If you have violated any rules or guidelines of the portal, your account may have been suspended.

Technical Issues

There might be some technical issues with the portal like server downtime.

Browser Issues

The browser you are using may not support the portal. Try using a different browser or update the current one.

Network Issues

Poor internet connection can also prevent you from logging in.

Forgotten Password

If you’ve forgotten your password, you won’t be able to log in until it is reset.

Cookies and Cache

Excessive cookies and cache can sometimes cause login issues.

System Update

Sometimes, after a system update, users might face problems logging into the portal.

If the problem persists, kindly contact the respective technical support or help desk for resolution.

Do I need to register first before login Maya UM Portal?

Yes, generally for most online platforms including Maya UM (University of Malaya’s student portal), you would need to register first before you can log in.

Once your registration is accepted and you receive your credentials (username and password), you can then log in to access the services provided by the portal.

If you’re a new student in the University of Malaya, the university administration should provide you with the necessary information to get started. If you need help, it’s best to contact the university’s IT or administrative department for assistance.

Can I check my UM results using the MAYA UM portal?

Yes, the Universiti Malaya (UM) has a student portal where you can check your results. You should have your student ID and password to access your account. If you have trouble logging in or accessing your results, it’s recommended to contact the university’s IT department or your academic advisor for further assistance.

What are the other features of MAYA UM portal?

The MAYA UM Portal, Universiti Malaya’s online platform, offers students an array of features to streamline their university experience. One of these is the ability to complete the enrolment and module registration process. This feature provides a seamless experience for students, allowing them to register for their desired modules without any hassle.

In addition to this, the portal offers a ‘My Timetable’ function for all registered modules. This feature keeps students organized and informed about their schedules. It also allows them to print their Examination Slip, ensuring they have all the necessary documents for their exams.

Another feature of the MAYA UM portal is the ability to access the teaching timetable for all modules offered in UM. This ensures that students have a clear understanding of when and where their classes will be held.

The portal also allows students to make online payments for any outstanding fees or request for a refund. They can also check their account statements, making it easier for them to manage their finances.

Furthermore, students can apply for Financial Assistance directly through the portal. This makes the process of applying for financial aid more straightforward and efficient.

The MAYA UM portal enables students to access their final examination results and download the result slips for previous semesters. This feature makes it easy for students to keep track of their academic progress throughout their time at Universiti Malaya.

If I have problems, how to contact Maya UM Portal?

If you have problem accessing, you can contact the Maya UM portal through the following ways:

  1. Email: [email protected]
  2. Phone: +603-7967 1308 / 7967 1301
  3. Address: Perpustakaan Universiti Malaya, 50603 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.

Please note that working hours may apply, so it’s best to contact them during regular office hours.

How do I keep my Maya UM Portal login details safe?

Keeping your Maya UM (University of Malaya) or any other login details at secure is a matter of following good cybersecurity practices. Here are some general tips:

  1. Strong Passwords: Create a strong, unique password for your Maya UM account. It should be a mix of uppercase and lowercase letters, numbers, and symbols.
  2. Regularly Update Your Password: Regularly change your password, for example, every 3-6 months.
  3. Avoid Sharing Your Credentials: Never share your login details with anyone else, even trusted friends or family.
  4. Be Wary of Phishing Attempts: Be cautious of emails or messages requesting your login details. Reputable organizations will not ask for your password via email.
  5. Use Secure Networks: Avoid logging in to your account on public Wi-Fi networks, which can be insecure. If you need to do so, use a VPN to help protect your information.
  6. Keep Your Devices Secure: Make sure the devices you use to access your account (computer, smartphone, etc.) are protected by up-to-date antivirus software and have the latest security patches and updates installed.
  7. Two-Factor Authentication: If available, enable two-factor authentication for an extra layer of security. This usually involves entering a code sent to your phone or email, in addition to your password.

Remember that these are just general tips – you should always follow any specific security advice provided by the University of Malaya for using the Maya UM system.

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