How To Change KWSP Phone Number

We will be discussing a topic that is of great importance to many Malaysians – “How To Change KWSP Phone Number”.

Ensuring that your contact information is up-to-date with KWSP, including your phone number, is crucial for receiving important updates and notifications.

How to change KWSP phone number?

To change your phone number on the KWSP (Kumpulan Wang Simpanan Pekerja) or Employees Provident Fund (EPF) in Malaysia, you can follow these steps:

  1. Visit the nearest KWSP branch: Locate the nearest KWSP branch in your area. You can find the branch details on the official KWSP website.
  2. Prepare required documents: Carry the following documents with you which is your original identification card (IC) or passport; and a copy of your identification card (IC) or passport.
  3. Request for a number change: Once you reach the KWSP branch, proceed to the customer service counter and inform the officer that you want to change your registered phone number.
  4. Fill out the necessary form: The officer will provide you with a form to fill out. Provide your current phone number and the new phone number that you wish to register.
  5. Verification process: The officer will verify your identity using your identification card or passport.
  6. Confirmation: After verifying your identity, the officer will update the new phone number in the KWSP system.
  7. Receive confirmation: You will receive a confirmation slip or an SMS to your new registered phone number once the phone number change is successfully processed.

Remember to keep your new phone number updated with KWSP to receive any important notifications or updates regarding your EPF account.

Can I change KWSP phone number online?

Yes, you can change your KWSP (Kumpulan Wang Simpanan Pekerja) phone number online in Malaysia. Here are the steps to do so:

  1. Visit the KWSP i-Akaun website ( and log in to your account using your User ID and Password.
  2. Once logged in, go to the “Profile” section or “Profil” in the Malay language.
  3. Look for the option to update your contact details or “Kemaskini Maklumat Perhubungan” in Malay.
  4. Select the option to update your phone number.
  5. Enter your new phone number and verify the changes.
  6. Confirm the update and save the changes.
  7. You may be required to provide additional information or upload documents for verification purposes.
  8. Once the changes are submitted, your new phone number will be updated in the KWSP system.
  9. Done

Please note that the exact steps may vary slightly depending on the KWSP website’s interface and any updates made to the online system.

It is always a good idea to refer to the KWSP website or contact their customer service for any specific instructions or assistance.

How do I get SMS TAC number to update my KWSP phone number?

In order to obtain your TAC number from KWSP, it is necessary to first verify your phone number.

Please make sure that the phone number registered in the KWSP system is your most up-to-date number.

Verifying your phone number is crucial as it ensures the security and accuracy of the TAC number retrieval process.

By having your most up-to-date phone number registered in their system, KWSP can easily reach out to you for any important updates or notifications regarding your account.

This verification process helps prevent unauthorized access and ensures that the TAC number is sent to the correct individual, further safeguarding your personal information and funds.

Why I did not receive SMS TAC number to update my KWSP phone number?

There could be several reasons why you did not receive an SMS TAC number to update your KWSP phone number:

  1. Incorrect phone number: Ensure that you have provided the correct phone number to KWSP. Double-check the number you provided during the registration process or contact KWSP to verify the number they have on record.
  2. Network issues: Sometimes, network issues can cause delays or prevent the delivery of SMS messages. Check your network signal strength and try again later if the issue persists.
  3. Spam or blocked messages: Check your phone’s spam or blocked messages folder. Sometimes, SMS messages can be filtered out or blocked by your phone’s settings.
  4. Technical issues: There might be technical issues on the KWSP’s end that are preventing the delivery of SMS messages. Contact KWSP’s customer support to inquire about any ongoing technical problems.
  5. Registration process not completed: Ensure that you have completed the registration process correctly. If there are any pending steps or missing information, it may prevent the delivery of SMS TAC numbers.

If none of these reasons apply, it is recommended to contact KWSP directly to inquire about the issue and seek assistance in updating your phone number.

For a guide in Bahasa Melayu, please read cara tukar nombor telefon KWSP.

8 thoughts on “How To Change KWSP Phone Number”

  1. I’m can’t log in to my kwsp account
    Bcse I’m forgot my password n username
    Thn I’m can’t receive Otp bcse my phone number is my old number tat I’m not in using nw

  2. saya ingin menukar nombor telefon lama kepada nombor baru kerana saya mahu nombor TAC . THANK YOU

  3. I can’t log in my kwsp account coz I’m forget my password and then I’m can’t receive OTP Tac coz my phone number is my old number now I’m using new number.pls help to open kwsp I-akaun


Leave a Comment