CIMB Card Replacement

CIMB Card Replacement is a service provided by CIMB Bank for its customers who have lost, damaged, or had their credit or debit cards stolen.

This service ensures that customers can promptly receive a new card, minimizing the disruption to their day-to-day transactions and safeguarding their financial security.

How can I replace my expired CIMB ATM card in Malaysia?

Here is the step-by-step guide to replace your expired CIMB ATM card:

  1. Visit the nearest CIMB Bank branch: Go to any nearby CIMB bank branch in Malaysia. It is better to go early to avoid long queues.
  2. Bring Necessary Documents: Carry your Identification card (MyKad) or any official identification document. You may also be required to carry your old expired ATM card.
  3. Speak to the Bank Representative: Once at the bank, speak to the bank representative and explain that you would like to replace your expired ATM card. The representative will guide you on the steps to take.
  4. Fill in Application Form: You will be given an application form to fill in. Be sure to fill in all the required details correctly.
  5. Submit Form and Pay Replacement Fee: Once you have filled in the form, submit it back to the bank representative. You will be required to pay a replacement fee. The fee varies depending on the type of card you are replacing.
  6. Wait for Your New Card: After your application has been processed, you will be given a new ATM card. The bank representative will guide you on how to activate the card.

Remember to update your new card information on any platform that previously had your card details, such as online shopping websites or mobile banking apps, to avoid any future inconveniences.

Why should I replace my expired CIMB ATM debit card?

You should replace your expired CIMB ATM debit card due to the following reasons:

  1. Inaccessibility to funds: An expired ATM debit card means you will not be able to access your account through an ATM or use it for transactions. This could leave you stranded in situations where you need money urgently.
  2. Online transactions: Nowadays, many transactions are done online. An expired card would mean you cannot make online purchases or pay bills online.
  3. Safety: Banks often upgrade their security features and provide new cards to customers. Using an expired card might expose you to potential fraud or theft.
  4. Updated Features: Banks often add new features or services to their cards. By replacing your expired debit card, you can enjoy these new features.
  5. Building Credit Score: Regular use and prompt payment of debit cards can help in building a good credit score. An expired card would mean a missed opportunity to do so.
  6. To avoid declined transactions: If your card is expired, your transactions will be declined whether you are shopping, dining out, or buying online.
  7. Continuous Service: Some banks might charge an inactivity fee if you do not use your card for a certain period. To avoid this, it is better to replace your card and continue its usage.

Remember, it’s important to destroy your expired card properly to prevent any potential misuse.

Can I replace an expired CIMB debit card at any available kiosks?

No, you cannot replace an expired CIMB debit card at kiosks. You need to contact the bank directly either by visiting your nearest branch or contacting their customer service. They may require you to fill out a form or they may automatically send you a new card when your current one expires.

How much does it cost to renew a CIMB debit card?

The CIMB Debit Mastercard has a variety of associated charges. To issue a CIMB Debit Mastercard, there is a fee of RM15.00. From the second year onwards, there is an annual fee of RM15.00. There is no fee to convert an existing CIMB Bank ATM BankCard to a CIMB Debit Mastercard.

There is also no charge for replacing a CIMB Debit Mastercard due to a faulty chip or for card renewal upon expiry. However, if the card needs to be replaced due to loss, theft, or damage caused by the cardmember’s misuse, there is a fee of RM12.00.

For domestic ATM withdrawals, there is no fee within the CIMB Bank ATM network in Malaysia, but there is a charge of RM1.00 per transaction within the MEPS Shared ATM network in Malaysia, and RM4.00 per transaction within the MEPS Local Incorporated Foreign Bank (LIFB).

For international ATM withdrawals, there is no fee within the CIMB ATM Regional Link, but there is a charge of RM8.00 per transaction within the MEPS Overseas network, and RM10.00 per transaction within the Mastercard Overseas network.

There is a fee of RM0.50 per transaction for funds transfer to banks within the MEPS Shared ATM Network. However, there is no charge for utility bill payments through ATMs. Lastly, there is a MyDebit Cash Out Fee of RM0.50 per transaction.

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