RedONE is a mobile virtual network operator (MVNO) that provides affordable mobile services in Malaysia. It was established in 2012 and operates on the Celcom Axiata network.
RedONE offers prepaid and postpaid plans with unlimited calls, SMS, and data, as well as international roaming services. The company’s mission is to provide affordable and reliable mobile services to the masses.
How can I know my RedONE account number?
To find your RedONE account number, you can try the following methods:
- Check your monthly bill statement: Your account number should be listed on your monthly bill statement, either in the email or physical copy.
- Log in to the RedONE Selfcare portal: Visit the RedONE Selfcare portal (https://selfcare.redone.com.my/) and log in with your registered mobile number and password. Once logged in, you should be able to find your account number in the account details section.
- Contact RedONE customer service: If you’re unable to find your account number using the above methods, you can contact RedONE customer service by calling 1909 from your RedONE mobile number or +6011-1028 1909 from any other phone. The customer service representative should be able to provide you with your account number after verifying your identity.
How to check RedONE bill details?
To check your RedONE bill details, follow these steps:
- Visit the RedONE website: Go to https://www.redone.com.my
- Log in to your account: Click on the “Login” button at the top right corner of the homepage. Enter your registered mobile number and password, then click “Login.”
- Access your account dashboard: Once logged in, you will be directed to your account dashboard, where you can view your account details, including your bill summary.
- View your bill details: Click on “Billing” or “View Bill” to see your bill details, including the billing period, due date, and charges.
- Download your bill statement: If you want to download a copy of your bill statement, click on “Download Bill” or “Download Statement” and save the PDF file to your device.
Alternatively, you can also check your bill details through the RedONE mobile app, which is available for download on the App Store and Google Play Store. Simply log in to your account on the app and follow similar steps to view your bill details.
What happen if my RedONE has an outstanding bill?
Generally speaking, if you have an outstanding bill with RedONE, your account may be suspended or terminated, and you may be charged late fees or interest on the unpaid balance.
It is important to pay your bills on time to avoid any negative consequences. If you are having difficulty paying your bill, you may want to contact RedONE customer service to discuss payment options or arrangements.
How can I pay my RedONE bill?
To pay your RedONE bill, you can choose from several payment methods:
- Online payment: Log in to your RedONE Selfcare account at selfcare.redone.com.my, and make a payment using your credit/debit card or online banking.
- Auto-debit: Register for auto-debit service through your RedONE Selfcare account or by visiting a RedONE branch. Your bill will be automatically deducted from your credit/debit card or bank account every month.
- RedONE Partner Shops: Visit any RedONE Partner Shop and make a payment using cash, credit/debit card, or online banking.
- JomPAY: Use JomPAY through your preferred online banking platform. Enter RedONE’s Biller Code (9119) and your RedONE account number as the reference number.
- Cash deposit machine or bank transfer: Deposit cash or make a bank transfer to RedONE’s bank account. Be sure to include your RedONE account number as the reference number.
Remember to always keep a record of your payment transaction as proof of payment.
Why is my RedONE bill so high?
There could be several reasons why your RedONE bill is high, such as exceeding your data limit, making international calls or sending SMS, subscribing to additional services, or having outstanding payments from previous bills.
Reviewing your bill statement and contacting RedONE customer service for further assistance is recommended.