If you own businesses and no longer want to deal with customer service, you may opt to hire one of the BPO or call centre outsourcing companies in Malaysia.
Why BPO in Malaysia?
Business Process Outsourcing (BPO) in Malaysia has become an attractive option for many global companies for several reasons:
- Cost-effectiveness: Malaysia offers competitive labor costs compared to other outsourcing destinations, allowing companies to reduce their operational expenses significantly.
- Skilled workforce: Malaysia boasts a high literacy rate (over 90%) and a large pool of skilled, English-speaking professionals, including IT specialists, engineers, and customer service representatives. This ensures that companies can access competent and qualified personnel for their BPO needs.
- Advanced infrastructure: Malaysia has a well-developed infrastructure in terms of transportation, telecommunications, and utilities, which is critical to the smooth functioning of BPO operations.
- Government support: The Malaysian government actively promotes the country as an outsourcing destination and offers incentives to attract foreign investment. The Multimedia Super Corridor (MSC) initiative, for example, aims to create a conducive business environment for IT and BPO companies.
- Strategic location: Malaysia is located in the heart of Southeast Asia, making it an ideal hub for regional operations. Its time zone is also favorable for companies that deal with clients or customers in Europe, Asia, and the Middle East.
- Cultural compatibility: Malaysia’s diverse population is exposed to various cultures, making it easier for them to understand and cater to the needs of clients from different backgrounds.
- Stable political environment: Malaysia has a stable political environment, which is crucial for businesses seeking long-term investments in the country.
- Data security and privacy: Malaysia has strict data protection laws and regulations, ensuring the security and privacy of clients’ sensitive information.
BPO in Malaysia offers several business advantages, including cost savings, access to skilled labour, advanced infrastructure, and a supportive business environment. This makes it an excellent destination for companies outsourcing their business processes.
List of call center outsourcing companies in Malaysia
- VADS Berhad (VADS)
- Scicom (MSC) Berhad
- Teledirect Telecommerce
- Aegis Malaysia
- SNT Global Sdn Bhd
- DZ Card (Malaysia) Sdn Bhd
- Apex Call Center
- Berjaya Corporation Berhad
- Brandt International
- Cx Connects Sdn Bhd
- iTech Worldwide Services Sdn Bhd
- Contact Centre Association of Malaysia (CCAM)
These companies offer various call center outsourcing services, such as customer support, technical support, telemarketing, and other BPO services.
They cater to clients from various industries, including telecommunications, banking, e-commerce, and more.
Which company is best for BPO in Malaysia?
Determining the “best” BPO company in Malaysia is difficult, as it depends on individual preferences, requirements, and specific business needs. However, some of the top BPO companies in Malaysia include:
- Teledirect Telecommerce
- Aegis BPO Malaysia
- Scicom International
- VADS Berhad
It is recommended to research and compare the services, capabilities, and reputation of each company to find the best fit for your business needs.